FAQ’S
About SawaCycle
What is SawaCycle?
SawaCycle is a reusable food packaging system for restaurants. We manage the full reuse loop end to end.
Who is SawaCycle for?
Restaurants, food chains, and delivery-first kitchens. Ideal for takeaway and food delivery.
Does SawaCycle work with food delivery apps?
Yes, it works with all the food delivery apps and takeaway orders.
How does the SawaCycle system work?
You serve hot food, customers return containers. We collect, clean and redistribute them.
Does SawaCycle slow down kitchen operations?
No changes required to your existing workflow. Minimal training and zero complexity.
Is SawaCycle suitable for high-volume kitchens?
Yes, it’s built for fast-paced environments. Containers are always available during peak hours.
What operational tasks does SawaCycle handle?
Cleaning, transport, tracking and redistribution. You don’t manage anything extra.
Getting Started with SawaCycle
How do I start using SawaCycle?
Book a demo or contact our team. We guide you through the entire setup.
How long does it take to get started?
Onboarding takes one week maximum after the pilot. You can start using containers immediately after.
Is there a minimum commitment to join?
No long-term commitment is required. We offer flexible plans.
What do restaurants need to prepare?
Very little, no extra space or equipment. We handle everything else.
Is staff training required?
Only minimal onboarding is needed. The system fits your existing workflow.
How many containers do we receive initially?
It depends on your order volume. We size the supply to your business.
Can we start with specific food types?
Yes, you can start with selected container types. More formats can be added later.
Do we need to manage returns or logistics?
No, SawaCycle manages all logistics. Returns, cleaning and redistribution are handled by us.
What happens after onboarding?
We monitor usage and performance. Support is always available when needed.
Who do we contact for support?
You’ll have a dedicated SawaCycle contact. Help is always one message away.
End Customer
Do I own the container?
No, the container is borrowed and must be returned after use.
Is there an extra cost for using SawaCycle?
No. Borrowing the container is completely free if returned on time.
Do I need to pay anything upfront?
No payment, deposit, or subscription is required.
How do I return the container?
You can return it to designated SawaCycle return points. Return instructions are provided with your order.
How long do I have to return the container?
You have 7 days to return the container, plus an additional 3-day grace period.
What is the grace period?
The grace period allows extra time in case you forget or are delayed. You will not be charged during this time.
Do I need to wash the container before returning it?
No. Just empty & rinse it. SawaCycle professionally cleans and sanitizes all containers.
What happens if I don’t return the container after 10 days?
If the container is not returned within 10 days (7 days + 3-day grace period), you will be charged the full replacement cost of the container.
Why is there a charge for late returns?
The charge covers the cost of replacing the container so the reuse system can continue working.
Can I keep the container instead?
If the container is kept beyond the return period, it will be treated as a purchase and charged accordingly.
Are SawaCycle containers safe to use?
Yes. All containers meet food safety standards.
Containers & Food Quality
What types of containers do you offer?
Sushi, pizza, pasta, burger & fries, Indian food. Bowls and beverage containers are also available.
How long does each container last?
Each container is designed for 500+ uses. This replaces hundreds of single-use packages.
Are the containers food-safe and hygienic?
Yes, they meet food safety standards. Professionally washed and cleaned after every use.
Does SawaCycle improve delivery food quality?
Yes, insulation reduces heat loss. Lowers complaints about cold food.
Do customers prefer insulated packaging?
Yes, 85% of surveyed customers want packaging that keeps food hot.
Sustainability & Compliance
How does SawaCycle reduce packaging waste?
Each container replaces hundreds of disposables. Significantly reducing waste.
How does SawaCycle reduce CO₂ emissions?
Reuse lowers production and disposal emissions. We track CO₂ savings.
Is SawaCycle better than compostable packaging?
Yes, reuse has a lower long-term impact. Compostables are still single-use.
Is SawaCycle compliant with EU packaging regulations?
Yes, our closed-loop system supports EU reuse goals. Restaurants become compliant by partnering with us.
Do SawaCycle containers end up in landfill?
No, containers are fully recyclable at end of life. They are sent to recycling facilities, not landfill.
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